By completing and submitting this form you consent to the use of your data in accordance with HP’s Privacy statement. How satisfied are you with this reply? Similar Threads – Solved wireless keyboard. Siva Created on April 19, This process can take several minutes depending on the number of warranties being checked.

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It matches the product: However all failed to produce a result. Press and hold that button until it lights up not sure how many times or even if it blinks. Thanks for the info. I would have you refer to the suggestions provided in the HP article and see if it 5189uef the issue. If you have any further questions, please let us know.

This product has been exchanged for a new or refurbished product. Already have an HP account? Javascript is disabled in this browser.

How satisfied are you with this reply? The model number is URF K. Warranty withdrawn refurbished product: Make sure the batteries in the keyboard are working and correctly inserted in the devices.


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Press the Connect button on the receiver. Oddba11 Oct 11, Once the light is on, press and hold the connect button on your keyboard until the light goes off.

HP Pavilion Multimedia Wireless Keyboard 5188-6816 Kg-0636 5188-7303 5189urf

Placing the receiver on a metal surface or interference from other 27MHz devices can cause the 5189udf, keyboard or mouse to lose connectivity. The Virtual Agent is currently unavailable.

This document applies to Wireless Multimedia Keyboard and Mouse. Europe, Middle East, Africa. My problem is that the wireless keyboard that the system came with is not working.

My wireless mouse and wireless keyboard URF not working properly – Microsoft Community

Does it will have any software problem? How does HP install software and gather data?

My wireless mouse works fine however my keyboard does not. See your browser’s documentation for specific instructions.

Synchronizing the HP Wireless Multimedia Keyboard and Mouse (NY420AA)

If the issue persists, you may contact HP Support for further assistance on this issue. This product was keybiard by a third party. Any warranty support needed would be completed by the reseller that sold the product. If the mouse works, then the issue could be software related and you can install the drivers to fix the issue.


Unable to determine warranty status. Follow the directions in the Quick Start Guide for easy setup. Product sold by third party: Insert the HP wireless keyboard installation disc into your computer. Asia Pacific and Oceania. She has been published in a number of technical and gaming magazines, as well as on numerous websites.