Broadus , Mar 15, Hi Robyn, I had the same problem in my Toshiba laptop. To check to make sure you have all the current updates follow the steps below: To Jack and the other support tech heads, pleas forward to your team leaders: From what I’ve read, the issue seems to be writing to DVD.

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Yes, my password is: Yet, I noticed these are all pretty recent posts, all within the past month, if I’m not mistaken.

Well, is there a specific problem that we should look for? In the device manager I can see there is a problem but I uninstall drivers but cant get it to work. Then run a Windows Update to see if there is anything else that needs to be updated on your system.

Device does not appear at all on my computer panel it did yesterday. This thread is locked. PsKimS Created on March 23, It no longer show up on the my computer page.

Information and links in this thread may dvv longer be available or relevant.

Slimtype DVD A DS8AZH ATA W/LightScribe – Microsoft Community

alimtype I have done a recovery, a regedit in the upper filters, and chat support with no solution. How satisfied are you with this reply? Historically, it stopped working several days ago, magically started again and then went away. Attempting to update the driver from Device Manager gives me the notice that the most up to date driver is already installed.


My computer says that the dvd player is working properly, howerver, it will not read a dvd of any kind when I put it in. Does anyone have dfd ideas? Also, what are the troubleshooting methods that you have already tried?

Does your HP have a Slimtype DVD A DS8AZH drive?

Behappypro Dec 22, SBRMar 19, Robyn– Replied on March 23, I have un-installed the driver, and attempted to re-install several times, which fails. I have the same drive that Ps KimS has, but with a slightly different problem. Here is a link that will walk you through the steps to clear the filters. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number.

Hi Robyn, I had the same problem in my Toshiba laptop.

I have attempted to teach myself the intricacies of editing the system registry, however I am uncomfortable continuing on this path, as my proficiency in this area zlimtype lacking, and I don’t want to complicate matters if that step is unnecessary. You can clear the upper and lower registry values.


Please post back to let us know if the information we have provided you with above has helped you in resolving your issue or not as well as the answer to our question so that we may further assist you slitmype finding the proper resolution for your issue.

The “built in” recovery using f11 only freezes the laptop.

I have also ran hardware diagnostics SiSoft Sandra to make sure that everything is ok. Do you already have an account? I have manually uninstalled drivers and rebooted, at which juncture the drives are reinstalled with no difference in condition. Device properties, in Device Manager, is reporting “This device cannot start. This is what I’m wondering. Did this solve your problem? Message 3 of 7.